Notes: Logistics is on the rise and the demand for Freight Broker Agents has never been higher. Many freight brokering companies will not hire broker agents without prior training. The purpose of this course is to empower the learners with the knowledge needed to become a successful broker agent. In this course, you will learn how to build a carrier and shipper database, book loads, navigate thru any logistic loader boards, Federal Motor Carriers Safety Administration (FMCSA) regulations, and restrictions. As well as bookkeeping customer service\phone etiquette, terminology of the logistics industry and the different techniques used to coordinate loads for shippers and carriers.
Needs Assessment: The metro Atlanta region is a top logistics hub. The growth in international business through the airport and Port of Savannah is creating a shortage of workers who are skilled in navigating the intricacies of customs regulations. These careers are in demand, accessible and lead to good-paying positions. Target Audience: Anyone who has a strong interest in becoming a freight broker as career with a company or as business owner. Prerequisites (courses and/or assessment or tests): This course is intended for individuals who has good reading compressive skills, basic math, map reading, and a basic knowledge of the logistic field. Student Course Materials: TBD Course Description: This course has been designed to train those in front-end office administrator positions and those with some formal education in the logistics field for positions in international trade. The program will provide participants with the soft skills and technical training needed to be considered for a promotion or secure administrator employment as a first step toward an international trade career. Learning Outcomes: Upon successful completion of this course, you will be able to: " Negotiate and arrange transport of goods with shipping or freight companies " Identify the correct ways to book loads based on industry standards " Define terms used only in the freight\logistics industry " Be able to build a carrier shipper database " Be able to navigate various logistic loader boards " List the techniques used to coordinate loads for shippers and carriers " Demonstrate excellent communication and customer service skills " Describe logistics, rules and regulations both state and federal laws " Recall FMCSA regulations " Discuss geography as it relates to the shipping industry " Describe logistic workflow " Track delivery progress of goods " Determine method of shipment and prepare bills of lading, invoices, and other shipping documents " Determine the appropriate forms needed for various shipments " Describe other government agencies and their roles " Identify entry process and proper documentation " Explain commercial invoice requirements " Discuss classification " Discuss Release and Dispatch " Estimate freight rates and record shipment costs and weights " Negotiate financial arrangements. Teaching Methodology and Assessment: Methodology - Lecture, discussions, power point presentations, real life experiences, and case studies Assessments - Discussion, Q and A, role play, final exam Criteria for Successful Completion: To receive a Clayton State University Center for Continuing Education certificate and CEUs, your must attend 80% of all class sessions, actively participate and complete an evaluation of the course. In addition, you must score a 75 on the final exam. Amount of contact time (in hours) needed to effectively teach this course: 27 hours Number of CEUs to be offered: 2.7
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